Frequently Asked Questions

Q : What is your best price for Custom plush toys?

 

A: As a custom plush manufacturer, Usually for the price, we are based on specific designs and purchasing quantity, A rough quotation will be estimated from the picture, and we will have the exact price after sample making. 

 

 

 

Q: Can you make my own design? 

 

A: Yes! We are a custom plush manufacturer. We have not just our designer team for new designs development each month, but also accept customization of clients' own design.

 

 

 

Q : how long is your sample time and mass production time? 

 

A : Sample time usually is 7 days after the sample fee is received, The sample fee is 100 USD/ design and the sample fee is refundable once the quantity reaches 3000 pcs. Mass production time is 30-45 days after the order is confirmed.

 

 

 

Q: what is your payment terms? 

 

A: our payment terms is T/T 30% deposit before production, 70% balance before delivery or against B/L copy.

 

 

 

Q: What is your terms of delivery?

 

A: EXW, FOB is available for us.

 

 

 

Q: How long does a custom plush manufacturer take for production? 

 

A: lt depends on your order quantity. Approximately 35~45 days after the prototype is approved and get your deposit.

 

 

 

Q: Do you make anything else besides plush toys?  

 

A: Yes, We are a plush manufacturer, so make all kinds of custom-made stuffed animals, stuffed dolls, baby toys, Christmas decorations, plush houseware items, and plastic toys, as well as other processing services, such as computer embroidery, heat-transfer printing, silk-printing, and labels. Contact us for more details.

 

 

 

Q: What brands you have supplied the OEM service for? 

 

A: Babyrus, Mattel, Hasbro, NEXT, Mothercare, Kiddcare and other famous enterprises from home and abroad.

 

 

 

Q: Why are custom plushies so expensive?

 

A: Custom plush toys are priced higher due to the quality of components and skilled craftsmanship involved. Every element, from premium outer fabric to the finest stuffing and detailed embellishments, adds to production costs. Additionally, the precision and care provided by experienced artisans in manufacturing these toys are essential, further influencing the overall price.

 

 

 

Q: Can I get a plush made? 

 

A: As a plush manufacturer, we specialize in creating custom plush toys. Whether you have a specific design in mind or need help developing one, our team is equipped to bring your vision to life. You can submit your design ideas, and we'll handle the rest, from sourcing materials to the final stitching. Contact us for more details on how to start your custom plush project.

 

 

 

Q: What if my Plush toy isn’t what I expected?

 

A: If your Plush Toy doesn't meet your expectations for any reason, please don't hesitate to contact us at sales@msxtoys.com. We are here to assist you with any concerns or questions you may have.

 

 

 

Q: Can you get a custom stuffed animal made?

 

A: Yes, we offer a variety of custom stuffed animals, including those made from drawings, custom stuffed animal dogs, custom stuffed cats, and even pet-themed custom stuffed animals. Contact us to bring your unique vision to life!

 

 

 

Q: Can I get a stuffed animal made from a picture?

 

A: Yes, you can absolutely have a custom made stuffed animal from a picture! The only limitation is your imagination! Our talented team of seamstresses and designers brings your imagination to life.

 

 

 

Q: What countries do you ship to?

 

A: We ship our plush toys to over 200 countries worldwide.

 

 

 

Q: Do you do wholesale? What about bulk orders?

 

A: No, we do not offer wholesale pricing. We do, however, offer bulk orders.

 

 

 

Q: Is this plush or item still available?

 

A: Thank you for your interest in our products! Please visit our online website at www.msxtoys.com. If an item isn't listed it's either sold out or no longer available. You can always message us to ensure you have the most accurate details.

 

 

 

Q :How can I make a bulk order?

 

A: To place a bulk order, please contact us directly at sales@msxtoys.com. Provide us with the details of the items you're interested in and the quantities required. We'll respond with a quotation and further instructions on order finalization and payment. Our team is ready to assist with any special requirements you have for your bulk purchase.